SOLVED Theme admin area conflict (mootools.js)
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- Damir
- Preeminent Rocketeer
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- Web Developer
- Hi Roz Need to know did this error with Admin Panel happened before or when?
- Last Edit: 5 years 11 months ago by Damir.
- Available for CUSTOM WORK with Joomla, WordPress and Grav Templates and Gantry Framework!
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- Roz
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Im not sure how long its been, this site doesnt require too many framework or theme changes, sometimes in the past there might have been conflicts but Id usually find it by disabling plugins, but not this time.
I made some widget changes about 3 months ago and was able to access it, does that help?
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- Roz
- Hero Rocketeer
- Posts: 329
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- Can you test it on its current host? Its a wordpress hosting site. I have already sent you the login and ftp info, I even created a staging site clone of the site for you to test. Im 3 weeks in now with no answer for my client. If its a conflict with the hosting we need to figure out what it is because its expensive hosting and I will dump the rockettheme before I will switch hosting again.
- Last Edit: 5 years 11 months ago by Roz.
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- Damir
- Preeminent Rocketeer
- Posts: 22450
- Thanks: 2679
- Web Developer
- I can install gantry 4 rocket launcher on it. And test it if it will work then, can i do that?
- Available for CUSTOM WORK with Joomla, WordPress and Grav Templates and Gantry Framework!
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- Damir
- Preeminent Rocketeer
- Posts: 22450
- Thanks: 2679
- Web Developer
- I plan to erase the site and put the copy of the Gantry 4 RocketLauncher! So i can see if the server is the problem. OK Let you knwo what i find.
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- Damir
- Preeminent Rocketeer
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- Web Developer
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Tried to Install Gantry v4.1.14 - Gantry Framework Base Theme and it doesn't work, tried it on my localhost and even on my server on Rochen and there it works. I spent over 5 hours of my time on this and I can't find whats wrong apart from the hosting..
The problem is on the Pressable something is not turned on in the hosting, hard to debug as its a closed system (not a big fan of those). - Available for CUSTOM WORK with Joomla, WordPress and Grav Templates and Gantry Framework!
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- Ryan M Pierson
- Sr. Rocketeer
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- Technical Writer
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Roz wrote:
Have you contacted them? support is very helpful
This email address is being protected from spambots. You need JavaScript enabled to view it.
We generally do not contact our customers' third party service providers to avoid causing any kind of conflict or issue between you and them. What you can do is contact them yourself, relay the requirements that the theme and its framework runs with (listed below) and they might be able to look into it for you.
However, we are not the customers of your service provider and can not inquire into your account ourselves.
- PHP 5.2.17+ (5.6+, 7.0+ recommended)
- MySQL 3.23 (5+ recommended)
- Apache 1.3 (2.2+ recommended)
- mod_mysql
- mod_xml
- mod_zlib
Let them know something is causing conflict there. Be specific, and let them know what's going on. It's something we simply can't do on your behalf as they'd need to look at the error logs in your particular account. - Ryan Matthew Pierson / Technical Writer / Buda, TX USA
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