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SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

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  • SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • Server Details (Linux/Windows, Hosting service, etc)amazon linux
      PHP version5.3.28
      Platform (name and version)Apache/2.2.26 (Amazon)
      Template/Extension (name and version)Gantry
      Link to the Issue xxx.xxx.xxx.xxx/administrator/index.php?option=com_templates

      I have an Amazon EC2 instance running Amazon linux. The instance has Joomla 3.2.3 installed, and it seems to be working properly. The bug is that after installing Gantry (I tried all versions from 4.1.22 to 4.1.18) the Template Manager page is blank. All other compenents, plugins, etc. seem to be working fine. As soon as I uninstall Gantry the Template Manager page re-appears, so I have isolated this bug to Gantry. Your help in resolving this critical issue is greatly appreciated.
    • Last Edit: 10 years 1 month ago by Sanovas Admin.
    #1085936
    • DanG's Avatar
    • DanG
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    Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • The Gantry framework requires a Gantry-enabled template, i.e. a Rockettheme template. Your not running any.

      Okay lets start from the beginning so we're on the same page when describing things.
      For Joomla 2.5.x and 3.0.x we offer 3 installation packages:
      1. RocketLauncher which contains:
      • the latest Joomla core installation
      • the template itself
      • a mix of Rockettheme extensions
      • the Gantry framework which is like the Control Panel for the template.
      Don't confuse the Gantry framework which is for our Joomla templates, with the actual Gantry template.
      This package needs an empty folder on your server. Use Cpanel to upload the ZIP file and extract out all the files or use an FTP client to upload all the extracted files from your local drive to the empty folder. This will get your Joomla core installed, the template and the Gantry framework. During installation choosing to install "Sample Data" will make the installed site look like the demo. However with our newer templates the "Sample Data" step is SKIPPED as it's automatically done for you.

      2. Bundle
      • the template
      • the Gantry framework
      This package is used when there is a previous Joomla installation with a non-Rockettheme template installed. After installation you have the required template and the Gantry framework. No "Sample Data" is offered as your Database already contains site content information. There are no extensions offered with this package since they have to be installed in folders outside of the Rockettheme template folder.

      3. Template Standalone
      • which is the template itself.
      This package is used when there is a previous Joomla installation with a Rockettheme template installed. Since Gantry would have been previously installed, it's only required to install the template (although upgrading to the latest Gantry is highly recommended). Again no "Sample Data" is offered as your Database already contains site content information and the same situation for extensions as the "Bundle".
    #1085938

  • Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • Sorry, I forgot I uninstalled the template and Gantry as part of figuring out the problem. Paradigm 1.2 bundle now installed.
    #1085973
    • DanG's Avatar
    • DanG
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    Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • No problem ;)

      So to mark this issue as Solved, please edit the Topic Title in your 1st post to read
      [SOLVED] Topic Title
      Thanks.
    #1086111

  • Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • OK, let me know when you have a chance to help fix this serious problem. The Template Manager page is now blank again after installing Gantry. Gantry makes the template dissapear. I have looked at this some more, and it seems to be the Gantry system plug-in that is crashing the Template Manager page and causing it to disappear. Thanks!

      I have attached a screen shot showing the problem... yeah it's a screenshot of a blank page, but if you see the URL you will see it's the URL for the Template Manager, which is now gone due to the problem with Gantry.
    • Last Edit: 10 years 1 month ago by Sanovas Admin.
    #1086161
    • DanG's Avatar
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    Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • Sorry I misunderstood your meaning when you said you installed a Rockettheme template.
      My Chrome Developer Tools is showing an error when accessing the Template Manager:
      Request URL:http://54.215.222.110/administrator/index.php?option=com_templates
      Request Method:GET
      Status Code:500 Internal Server Error

      A "500 internal server error" is a very generic error that means a URL you've requested couldn't be accessed. The error is actually on the server side and NOT in the Joomla/Theme code. One of the more common occurences that can raise this error are if you've updated your Joomla/Theme installation and are using a newer PHP version but some code references an older version of PHP. Also installing a new plugin, if not well written, could corrupt the .htaccess file. And there are MANY more than can cause this error.

      The best way to get a handle is too work with your hosting provider. Start by reviewing your Apache error logs. You could also do some basic debugging by backing up your current .htaccess file to your HDD. Then on the server copy delete all the code and save. See if this resolves the issue. If so then it's one of the lines of .htaccess code that is causing the issue.
    #1086255

  • Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • Hi, I've been trying to track down what is wrong and can't seem to find out what it is. I'm not using an .htaccess file... I changed max post and max upload in PHP.ini, which is where I turned off magic quotes as well.

      What's odd is that I have installed some other extensions which all work fine (JCE, Akeeba backup, eXtplorer, Admin Tools). I only use top-notch extensions and I keep them up to date. In fact, other non-gantry templates work fine. When I have debugged this the template page is gone, and I start uninstalling items one at a time until I found out that the system plugin for gantry (not the other Gantry extensions, or rockettheme add-ons).

      So, although I understand why you might put the blame on my Amazon server instance, my own research strongly points to the gantry system plugin. Otherwise, why does everything work until I install Gantry, but then start working once I uninstall only the gantry system plugin? And why do other templates (such as Joomlart) work ok?

      Perhaps there is a bug in the gantry system plugin and I have to patch somehting on the back-end of the Linux server to make that work... if so, could you can be more specific about the bug in Gantry, and what I need to do to patch things on the back end to make it work.

      Thanks!

      Here are the details of my server environment, let me know if you see something that's off.

      PHP Information
      PHP Logo
      PHP Version 5.3.28

      System Linux ip-XXXXXXXXXXXXXXXXXXXXX.amzn1.x86_64 #1 SMP Sat Jun 23 02:32:15 UTC 2012 x86_64
      Build Date Mar 28 2014 23:51:09
      Configure Command './configure' '--build=x86_64-redhat-linux-gnu' '--host=x86_64-redhat-linux-gnu' '--target=x86_64-amazon-linux-gnu' '--program-prefix=' '--prefix=/usr' '--exec-prefix=/usr' '--bindir=/usr/bin' '--sbindir=/usr/sbin' '--sysconfdir=/etc' '--datadir=/usr/share' '--includedir=/usr/include' '--libdir=/usr/lib64' '--libexecdir=/usr/libexec' '--localstatedir=/var' '--sharedstatedir=/var/lib' '--mandir=/usr/share/man' '--infodir=/usr/share/info' '--cache-file=../config.cache' '--with-libdir=lib64' '--with-config-file-path=/etc' '--with-config-file-scan-dir=/etc/php.d' '--disable-debug' '--with-pic' '--disable-rpath' '--without-pear' '--with-bz2' '--with-exec-dir=/usr/bin' '--with-freetype-dir=/usr' '--with-png-dir=/usr' '--with-xpm-dir=/usr' '--enable-gd-native-ttf' '--with-t1lib=/usr' '--without-gdbm' '--with-gettext' '--with-gmp' '--with-iconv' '--with-jpeg-dir=/usr' '--with-openssl' '--with-pcre-regex=/usr' '--with-zlib' '--with-layout=GNU' '--enable-exif' '--enable-ftp' '--enable-magic-quotes' '--enable-sockets' '--with-kerberos' '--enable-ucd-snmp-hack' '--enable-shmop' '--enable-calendar' '--without-sqlite' '--with-libxml-dir=/usr' '--enable-xml' '--with-system-tzdata' '--with-mhash' '--with-apxs2=/usr/sbin/apxs' '--libdir=/usr/lib64/php' '--enable-pdo=shared' '--with-mysql=shared,/usr' '--with-mysqli=shared,/usr/lib64/mysql/mysql_config' '--with-pdo-mysql=shared,/usr/lib64/mysql/mysql_config' '--with-pdo-sqlite=shared,/usr' '--without-gd' '--disable-dom' '--disable-dba' '--without-unixODBC' '--disable-xmlreader' '--disable-xmlwriter' '--without-sqlite3' '--disable-phar' '--disable-fileinfo' '--disable-json' '--without-pspell' '--disable-wddx' '--without-curl' '--disable-posix' '--disable-sysvmsg' '--disable-sysvshm' '--disable-sysvsem'
      Server API Apache 2.0 Handler
      Virtual Directory Support disabled
      Configuration File (php.ini) Path /etc
      Loaded Configuration File /etc/php.ini
      Scan this dir for additional .ini files /etc/php.d
      Additional .ini files parsed /etc/php.d/curl.ini, /etc/php.d/fileinfo.ini, /etc/php.d/json.ini, /etc/php.d/mysql.ini, /etc/php.d/mysqli.ini, /etc/php.d/pdo.ini, /etc/php.d/pdo_mysql.ini, /etc/php.d/pdo_sqlite.ini, /etc/php.d/phar.ini, /etc/php.d/sqlite3.ini, /etc/php.d/zip.ini
      PHP API 20090626
      PHP Extension 20090626
      Zend Extension 220090626
      Zend Extension Build API220090626, NTS
      PHP Extension Build API20090626, NTS
      Debug Build no
      Thread Safety disabled
      Zend Memory Manager enabled
      Zend Multibyte Support disabled
      IPv6 Support enabled
      Registered PHP Streams https, ftps, compress.zlib, compress.bzip2, php, file, glob, data, http, ftp, phar, zip
      Registered Stream Socket Transports tcp, udp, unix, udg, ssl, sslv3, sslv2, tls
      Registered Stream Filters zlib.*, bzip2.*, convert.iconv.*, string.rot13, string.toupper, string.tolower, string.strip_tags, convert.*, consumed, dechunk

      Zend logo This program makes use of the Zend Scripting Language Engine:
      Zend Engine v2.3.0, Copyright (c) 1998-2013 Zend Technologies

      Configuration
      apache2handler

      Apache Version Apache/2.2.26 (Amazon)
      Apache API Version 20051115
      Server Administrator root@localhost
      Hostname:Port ip-XXXXXXXXXXXXXXXXXXXXXXXXXX
      User/Group apache(48)/48
      Max Requests Per Child: 4000 - Keep Alive: off - Max Per Connection: 100
      Timeouts Connection: 60 - Keep-Alive: 15
      Virtual Server No
      Server Root /etc/httpd
      Loaded Modules core prefork http_core mod_so mod_auth_basic mod_auth_digest mod_authn_file mod_authn_alias mod_authn_anon mod_authn_dbm mod_authn_default mod_authz_host mod_authz_user mod_authz_owner mod_authz_groupfile mod_authz_dbm mod_authz_default util_ldap mod_authnz_ldap mod_include mod_log_config mod_logio mod_env mod_ext_filter mod_mime_magic mod_expires mod_deflate mod_headers mod_usertrack mod_setenvif mod_mime mod_dav mod_status mod_autoindex mod_info mod_dav_fs mod_vhost_alias mod_negotiation mod_dir mod_actions mod_speling mod_userdir mod_alias mod_substitute mod_rewrite mod_proxy mod_proxy_balancer mod_proxy_ftp mod_proxy_http mod_proxy_ajp mod_proxy_connect mod_cache mod_suexec mod_disk_cache mod_cgi mod_version mod_php5

      Directive Local Value Master Value
      engine 1 1
      last_modified 0 0
      xbithack 0 0

      Apache Environment

      Variable Value
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      HTTP_CONNECTION keep-alive
      HTTP_ACCEPT text/html, application/xhtml+xml, application/xml;q=0.9, image/webp,*/*;q=0.8
      HTTP_USER_AGENT Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/33.0.1750.154 Safari/537.36
      HTTP_REFERER http://XXXXXXXXXXX/administrator/index.php
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      HTTP_ACCEPT_LANGUAGE en-US, en;q=0.8
      HTTP_COOKIE XXXXXXXXXXXXXXX
      PATH /sbin:/usr/sbin:/bin:/usr/bin
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      SERVER_SOFTWARE Apache/2.2.26 (Amazon)
      SERVER_NAME XXXXXXXXXXXX
      SERVER_ADDR XXXXXXXXXXXX
      SERVER_PORT 80
      REMOTE_ADDR XXXXXXXXXXXXXXXXX
      DOCUMENT_ROOT /var/www/html
      SERVER_ADMIN root@localhost
      SCRIPT_FILENAME /var/www/html/administrator/index.php
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      HTTP Headers Information

      HTTP Request Headers
      HTTP Request GET /administrator/index.php?option=com_admin&view=sysinfo HTTP/1.1
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      Accept-Language en-US, en;q=0.8
      Cookie XXXXXXXXXXXXXXXXXXXX
      HTTP Response Headers
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      BZip2 Support Enabled
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      error_reporting 22527 22527
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      expose_php On On
      extension_dir /usr/lib64/php/modules /usr/lib64/php/modules
      file_uploads On On
      highlight.bg #FFFFFF #FFFFFF
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      implicit_flush Off Off
      include_path .:/usr/share/pear:/usr/share/php .:/usr/share/pear:/usr/share/php
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      ctype functions enabled

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      krb4 No
      libz Yes
      CharConv No
      Protocols dict, file, ftp, ftps, gopher, http, https, imap, imaps, ldap, ldaps, pop3, pop3s, rtsp, scp, sftp, smtp, smtps, telnet, tftp
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      SSL Version NSS/3.12.10.0
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      FTP support enabled

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      GetText Support enabled

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      GMP version 4.3.2

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      hash support enabled
      Hashing Engines md2 md4 md5 sha1 sha224 sha256 sha384 sha512 ripemd128 ripemd160 ripemd256 ripemd320 whirlpool tiger128, 3 tiger160, 3 tiger192, 3 tiger128, 4 tiger160, 4 tiger192, 4 snefru snefru256 gost adler32 crc32 crc32b salsa10 salsa20 haval128, 3 haval160, 3 haval192, 3 haval224, 3 haval256, 3 haval128, 4 haval160, 4 haval192, 4 haval224, 4 haval256, 4 haval128, 5 haval160, 5 haval192, 5 haval224, 5 haval256, 5

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      Registered save handlers files user
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      session.save_handler user files
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      SPL support enabled
      Interfaces Countable, OuterIterator, RecursiveIterator, SeekableIterator, SplObserver, SplSubject
      Classes AppendIterator, ArrayIterator, ArrayObject, BadFunctionCallException, BadMethodCallException, CachingIterator, DirectoryIterator, DomainException, EmptyIterator, FilesystemIterator, FilterIterator, GlobIterator, InfiniteIterator, InvalidArgumentException, IteratorIterator, LengthException, LimitIterator, LogicException, MultipleIterator, NoRewindIterator, OutOfBoundsException, OutOfRangeException, OverflowException, ParentIterator, RangeException, RecursiveArrayIterator, RecursiveCachingIterator, RecursiveDirectoryIterator, RecursiveFilterIterator, RecursiveIteratorIterator, RecursiveRegexIterator, RecursiveTreeIterator, RegexIterator, RuntimeException, SplDoublyLinkedList, SplFileInfo, SplFileObject, SplFixedArray, SplHeap, SplMinHeap, SplMaxHeap, SplObjectStorage, SplPriorityQueue, SplQueue, SplStack, SplTempFileObject, UnderflowException, UnexpectedValueException

      sqlite3

      SQLite3 support enabled
      SQLite3 module version 0.7-dev
      SQLite Library 3.7.17

      Directive Local Value Master Value
      sqlite3.extension_dir no value no value

      standard

      Dynamic Library Support enabled
      Path to sendmail /usr/sbin/sendmail -t -i

      Directive Local Value Master Value
      assert.active 1 1
      assert.bail 0 0
      assert.callback no value no value
      assert.quiet_eval 0 0
      assert.warning 1 1
      auto_detect_line_endings 0 0
      default_socket_timeout 60 60
      from no value no value
      safe_mode_allowed_env_vars PHP_ PHP_
      safe_mode_protected_env_vars LD_LIBRARY_PATH LD_LIBRARY_PATH
      url_rewriter.tags a=href, area=href, frame=src, input=src, form=fakeentry a=href, area=href, frame=src, input=src, form=fakeentry
      user_agent no value no value

      tokenizer

      Tokenizer Support enabled

      xml

      XML Support active
      XML Namespace Support active
      libxml2 Version 2.9.1

      zip

      Zip enabled
      Extension Version $Id: b1a1a3628c4ed0ad78fb0cc4a99b06a56aa281c4 $
      Zip version 1.11.0
      Libzip version 0.10.1

      zlib

      ZLib Support enabled
      Stream Wrapper support compress.zlib://
      Stream Filter support zlib.inflate, zlib.deflate
      Compiled Version 1.2.7
      Linked Version 1.2.7

      Directive Local Value Master Value
      zlib.output_compression Off Off
      zlib.output_compression_level -1 -1
      zlib.output_handler no value no value
    • Last Edit: 10 years 1 month ago by Sanovas Admin.
    #1086562

  • Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • Also, when you say "if you've updated your Joomla/Theme installation and are using a newer PHP version but some code references an older version of PHP" that isn't the case either. As you can see from my configuration info in the previous post, I have a fresh install of Linux, the latests Joomla 3.2.3, and PHP 5.3.28. According to Joomla's systems requirements page ( www.joomla.org/technical-requirements.html ) Joomla 3.2.3 requires a minimum of PHP5.3.1+, with PHP 5.4 recommended.

      So as you see I am using an older verion of PHP, not a newer version as you thought. I know that 5.4+ is reccommended, but according to you, upgrading PHP may be the problem (which it isn't).. .but that makes me afraid you know of problems with the newer versions of PHP... what are they? Should I stay with 5.3.8 (which meets the minimum requirement) or upgrade to the latest 5.4 version?

      I am using Amazon's RDS version of MySQL, but it's MySQL 5.5.36, which meets the minimum requirement of 5.1+

      Please let me know what your thoughts are about how to get to the bottom of the blank Template Manager page.

      Thanks!
    • Last Edit: 10 years 1 month ago by Sanovas Admin.
    #1086565
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
    • Posts: 25898
    • Thanks: 334

    Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • hi there,

      i've temporarily set error reporting to 'maximum' and when i now visit the template manager, the following error shows:
      Fatal error: Class 'DOMDocument' not found in /var/www/html/libraries/gantry/libs/phpQuery.php on line 255

      please go to > system > system information > php information > configure command...
      it says somewhere:
      '--disable-dom'

      please ask your host to enable dom, so that gantry and our templates can run properly.

      kat :)
    • Last Edit: 10 years 1 month ago by Kat05.
    • Kat05 / QA Lead & Support / Germany
    #1086570

  • Re: SOLVED Gantry causes Template Manger page to become blank in Joomla 3.2.3

    Posted 10 years 1 month ago
    • Kat, thanks for your quick response, and for tracking that down! I'll try that now.
    #1086574

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