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problem with updater

  • Re: problem with updater

    Posted 3 years 9 months ago
    • Having problem to update too.
      When i try to look for update it turns and finally have an error 500
      It's my own server CentOS based with WHM/cPanel.
      I obtain an error message (simply error) when i try to simply login to authentificate my rocketthemes ID in administrator.
      Regards,
      Olivier
    • Last Edit: 3 years 9 months ago by FRASCONE Olivier.
    • Kat05's Avatar
    • Kat05
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    Re: problem with updater

    Posted 3 years 9 months ago
    • hi again,

      whoever is still having issues, please post your site details into the secure tab so we can take a look.

      thanks, kat :)
    • Kat05 / QA Lead & Support / Germany
  • Re: problem with updater

    Posted 3 years 9 months ago
    • Authentication is working for me now, with hostmaster.com as my web host. Tks.
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    Re: problem with updater

    Posted 3 years 9 months ago
    • Still having this issue... details in Secure tab!

      I had just updated Joomla and had not tried to authenticate previously so I'm not sure if it was working then or not.
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    Re: problem with updater

    Posted 3 years 9 months ago
    • hi there,

      can you also post your super admin details please?

      thanks, kat :)
    • Kat05 / QA Lead & Support / Germany
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    Re: problem with updater

    Posted 3 years 9 months ago
    • This message contains only secure information that is visible to Kat05, moderators and administrators
  • Re: problem with updater

    Posted 3 years 9 months ago
    • I'm stuck with the same issue.

      I tried the updatescleaner, all advices of thread 208211.
      Nothing works.

      One of my site upon which I was still connected, all updates went good, I manually disconnected & got the same error message:

      "A communication error occured communicating with the RocketTheme update server. Please try again later."

      Please advice?


      Jean-Pierre d'Argent
    • Jean-Pierre d'Argent
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  • Re: problem with updater

    Posted 3 years 9 months ago
    • jagbelgium wrote:
      I'm stuck with the same issue.

      I tried the updatescleaner, all advices of thread 208211.
      Nothing works.

      One of my site upon which I was still connected, all updates went good, I manually disconnected & got the same error message:

      "A communication error occured communicating with the RocketTheme update server. Please try again later."

      Please advice?


      Jean-Pierre d'Argent

      I added in the secured tab: wwww server log & Apache error log
    • Jean-Pierre d'Argent
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  • Re: problem with updater

    Posted 3 years 9 months ago
    • jagbelgium wrote:
      jagbelgium wrote:
      I'm stuck with the same issue.

      I tried the updatescleaner, all advices of thread 208211.
      Nothing works.

      One of my site upon which I was still connected, all updates went good, I manually disconnected & got the same error message:

      "A communication error occured communicating with the RocketTheme update server. Please try again later."

      Please advice?


      Jean-Pierre d'Argent

      I added in the secured tab: wwww server log & Apache error log

      Last Status: April 18th

      After doing in the exact order the operations listed hereunder, I could connect.

      Akeeba Backup (I always act in paranoïd mode while updating!)

      Manual re-installation (no-previous deletion) of last versions of:
      • Gantry,
        Template only (here cerulean),
        RokUpdater,
        RokSprocket,
        RokGallery,
        RokAjaxSearch,
        RokNavMenu.

      Of Course because those Modules / Components were previously installed on my site!

      "Et Voilà", hope this could help users as well as RocketTheme Team.

      Wisgar - Conseils & Services
      Jean-Pierre d'Argent
      Rhône Alpes
      France
    • Jean-Pierre d'Argent
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    • Kat05
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    Re: problem with updater

    Posted 3 years 9 months ago
    • xaashley wrote:
      Still having this issue... details in Secure tab!

      I had just updated Joomla and had not tried to authenticate previously so I'm not sure if it was working then or not.
      hi again,

      what is the correct link to your admin section?
      when i use your url and add the ususal /administrator it gives me a 404 error

      kat :)
    • Kat05 / QA Lead & Support / Germany

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