RocketTheme Help

Welcome to the RocketTheme Help Center. Learn more about RocketTheme and various club memberships, as well as learn more about where everything is located on the site.

If you require assistance specifically regarding your existing RocketTheme membership account and payments, please use the contact form located on the contact us page.
Top Questions
What is an entitlement?
Entitlements refer to the number of instances (sites) that can use our templates, themes, styles, or extensions. 1 entitlement is required for every live instant of a theme or extension. Non-Profit sites are exempt from entitlement restrictions.

Therefore, if you had 3 websites using our templates, you would need 3 entitlements.

For more details on entitlements, such as when they expire, their association with download limits and more specifics, see the link below: More Details...

Where can I ask support questions about the templates, themes, styles, and extensions?
All questions that pertain to the templates, themes, styles, or extensions should be posted in the RocketTheme Member Forums. There are specific boards for each product to ask your questions.

Be sure to search the board as well as check the Guides and Solved sub boards as many of the common questions and solutions are already answered there.

Are the RocketTheme templates, themes, styles, and extensions GPL licensed?
All RocketTheme templates, themes, styles, and extensions are GPL compliant. You can read details on the RocketTheme Licenses from the link at the bottom of every page. This does not however mean that Joomla Club templates, themes, styles and extensions are Free to distribute as you wish. Read our our Terms of Service for more clarification on this.

Do you provide source files, if so, in what format?
Yes, we provide source files in the Adobe Fireworks PNG format. Therefore, you will need to have Adobe Fireworks in order for you to make full use of our source files.

What is a RocketLauncher?
A RocketLauncher is an easy-to-install bundle that includes the templates/style/theme and the same sample content used to create the demo sites. This allows you to easily and quickly achieve the same layout and configuration as the demo uses. NOTE: Stock images used in the demos should not be used and are intended for demonstration purposes on our demo site only. Please refer to the Terms of Service for more clarification.

Is there a download limit?
Downloads are unlimited for the duration of your membership, meaning you can download all the templates,themes, styles, extensions, sources and other packages as many times as you like, at any point during your subscription. Note that downloads are unaffected by your entitlements count. Downloads are restricted after your membership expires.

What does RocketTheme define as a non-profit organization?
We use the Wikipedia definition, effectively: "A non-profit organization (abbreviated NPO, also not-for-profit) is a legally constituted organization whose objective is to support or engage in activities of public or private interest without any external commercial or monetary profit." We require that it must be a legally registered organization.

What happens when my RocketTheme Club Membership expires?
Once your RocketTheme Club Membership expires, you will no longer have access to the template and style download sections, the member support forums, or new template, style and extensions releases.

The entitlements included in your membership are not time limited, so you can continue using the templates, themes, and styles on the sites you set up 'during' your membership, even after your membership has expired. However, you must renew your membership in order to receive additional entitlements and set up new sites using RocketTheme templates, themes, and styles.

I'm having trouble logging in/downloading
First the safest bet is to log out of the site, and try logging in again. This should solve 90% of the problems related to logging in or downloading. If you problems continue contact support using the contact us forum and provide us with your account information and any errors you receive.

I'm getting an SQL Error message when I log in
This is generally due to issues with the migration process from the old RocketTheme site and system to the new phpBB3 based forum. If you were a RocketTheme member prior to December 22, 2008 and are now receiving SQL errors when logging in, contact us and provide us with your account information and a detail of the error you are receiving and we will correct the problem.
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