You can definitely post in the general/free forums and other users are certainly welcome to respond and answer. Please understand though that access to the template support forums, and the host of solutions they contain going back many many years, is part of a paid subscription and it is those forums where moderator support is provided. In that, it's still the best template support out there. I would seriously challenge you to point to a more robust and responsive moderator team and community among any of our competitors. I'm not naming names but good luck getting a response within a week from many of them. We respond to users within hours or minutes of posting in most all cases, and even here, on the free forum side, Mark answered your question very quickly.
We do have an incident based Premier Support option, it's linked at the bottom. Our forums do have a side where anyone can post without a subscription; you're here now, and you got your issue resolved quickly. We also have the best documentation game in town where things like
RokSprocket Overrides
and
Lightcase
are documented in a way that lets anyone submit changes/suggestions and so it is ever improving.
Hi Matt, first of all, thank you for your reply. The documentation that I found is great for general users trying to figure out how to set things up, but for more advanced designers like myself, the documentation can be somewhat vague and doesn't cover all aspects of the product. For example, the link you provided regarding Lightcase doesn't tell you how to change various settings of lightcase, like image popup size, it only tells you how to add a link that uses lightcase - again, documentation is very vague.Our templates are based on an open-source free framework that's taken tens of thousands of hours of development, documentation, and support. As you note, our Joomla and Wordpress extensions are all free as well. Neither of these points is true among our competitors.
It's great when other users do help one another, but 99% of the time it's a moderator responding.
If you've love"ed" or continue to "love" RocketTheme I hope you consider supporting it. There's coupons and sales on almost every major holiday.
I do LOVE RocketTheme templates and extensions, and I have been a paid member for around 4 years, supporting RocketTheme as much as I can. As I said, I don't make a lot of money from my webdesign, and can't always afford the subscription, even with the discounts and sales. Part of my complaint is that I can't even access my posts that I had made in the past as a paid subscriber. I think that you should at least be able to have "read only" access to posts that were made by yourself (meaning me or other users for that matter)... Oh, and when I posted a template related question in here, Mark told me I had to post in the template specific forum (although he did somewhat answer my question) which I couldn't because I haven't been able to renew my subscription...