Hi Marcus,
I note your membership expired over a year ago so I guess that is why you posted in a public forum as you would no longer have access to template specific forums.
Please note the terms you signed up to when you had your membership...
Support:
RocketTheme offers these templates and designs "as is", with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration, etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. You acknowledge by your use of the templates that it is at your sole risk, and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the templates.
Individuals and organizations that purchase products with “lifetime” terms of support and availability will retain access to downloads, updates, and related support forums until such time as the product purchased is considered “legacy” and is no longer sold or supported by RocketTheme. Once a product is no longer sold or supported, the purchaser may lose access to downloads and related support forums.
In order to obtain support you will need a valid membership.
Thanks for understanding.