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  • Download issues

    Posted 9 years 5 months ago
    • Server Details (Linux/Windows, Hosting service, etc)Not Applicable
      PHP versionNot Applicable
      Platform (name and version)Windows 8.1/Firefox 32.0.3 and Windows 8.1/Chrome 38.0.2125.104 m
      Template/Extension (name and version)Lumiere
      Link to the Issuehttp://192.168.1.1:8181/http://www.rockettheme.com/joomla/templates/lumiere/modal/downloads

      When I attempt to download Lumiere Rocketlauncher package, I get either an image file of some other template, a poorly formatted template demo page, a full page of HTML junk, or an error page that tells me I don't have permission. I have a current membership. What gives?
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    #1147851
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    • MrT
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    Re: Download issues

    Posted 9 years 5 months ago
    • It sounds like you have permission issues if you are just seeing blue text on a white screen.

      For permission issues check...

      i) site > system information > directory permissions - are all GREEN (except config.php which should be red)
      ii) check folders are 755, files 644 and that owner/group are correct using ftp client
      iii) specifically check cache folder and css-compiled folder
      iv) check that your are NOT using apachehandler for you hosting and that instead you are using fastCGI/cgi. If you are you need to correct this in cPanel or Plesk or ask your host to change this. Then you'll have to start again afresh.
      v) Use the Joomla Forum Post Assistant to do detailed checks http://forum.joomla.org/viewtopic.php?f=621&t=582860


      Regards, Mark.
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