Ok, so that's something that you'll need to take up with NoNumber then. If they believe it's something to do with the template then please obtain as much detail as possible to I can pass this on to our developers.
Regards, Mark.
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.