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Gantry 5.3.2 not updating

    • Gregg P's Avatar
    • Gregg P
    • Sr. Rocketeer
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    Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Greetings:

      Have a site running Joomla 3.6.5 with a Rockettheme Interstellar template. Current Gantry version running is 5.3.2 and when i go to updates in Joomla there is no update available. Yet RT site shows current version at 5.4.6

      1) Given the current installation, is it OK to update to 5.4.6?
      2) How would you recommend doing the update?

      Thanks
    • MrT's Avatar
    • MrT
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Yes it's ok to do the update.

      In Joomla updater press the "clear cache" button and then "find updates" button and the update should show, then just install it.

      If still no good, Please would you post your URL, superuser id and pswd in the secure tab of your post and i'll have a look for you.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • Gregg P's Avatar
    • Gregg P
    • Sr. Rocketeer
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Hi Mark,

      Tried your suggestions a couple of times before posting on the forum. Tried again this AM. Still no joy.

      In the template admin area, there was a header which stated that an update was available, clicked on the UPDATE button and it took me to the Joomla Update section but still nothing showed. Cleared cache before and after going to the Update section.

      As requested, info in the secure area.

      Thanks for your help
    • MrT's Avatar
    • MrT
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • You're already on Gantry 5.4.6 which is the latest?

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • Gregg P's Avatar
    • Gregg P
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Mark,

      Was working on two websites last night and sent you the link to the wrong one.

      Please use the same login credentials and look at the website in the new link.

      Thanks and sorry.
    • MrT's Avatar
    • MrT
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • On that site your upload_max_filesize and post_max_size are too small in your php.ini - Increase them both to 16M. Then I will update the site for you.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • Gregg P's Avatar
    • Gregg P
    • Sr. Rocketeer
    • Posts: 166
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Mark,

      Pretty sure that the settings have been successfully changed via cPanel and PHP Selector.

      Tried to Clear Cache and Find Updates but still no joy.

      Thanks for you help.
    • MrT's Avatar
    • MrT
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Ok that's updated for you now.

      Regards, Mark.
    • The following users have thanked you: Gregg P

    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • Gregg P's Avatar
    • Gregg P
    • Sr. Rocketeer
    • Posts: 166
    • Thanks: 0

    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • Thank you Mark.

      Any thoughts as to why the updates are not happening?
      Any thoughts as to how to remedy the situation?

      Really appreciate your assistance!
    • MrT's Avatar
    • MrT
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    Re: Gantry 5.3.2 not updating

    Posted 7 years 1 month ago
    • 5.3.2 had an issue where update did not show. This was fixed in the releases that followed. So it won't happen again and is now fixed as you now have 5.4.6 installed.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.

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