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NEW: Premier Support Option

    • Andy Miller's Avatar
    • Andy Miller
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    NEW: Premier Support Option

    Posted 11 years 11 months ago
    • Today RocketTheme is announcing the availability of a new support option called Premier Support. This new pay-per-incident system allows you to interact directly with the RocketTheme team to address a specific issue or question. It uses a custom ticket-based system that is tightly hooked into our communication channels to ensure we are as responsive and timely as possible.

      We created this new offering based on the myriad of requests for alternative support options that would allow people who are in a more time-critical situation to get help and assistance without waiting for the forum. Support takes resources, so we've tried to price the Premier Support as fairly as possible. We are soft-launching this today and will be watching it closely to ensure the process, depending on the popularity and the usage we may adjust the rules and pricing, and potentially hire new personel to ensure this is another quality offering from RocketTheme.

      For more information, please check out the Premier Support page:

      www.rockettheme.com/premier-support

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